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Terms + Conditions

Terms + Conditions

Terms + Conditions

Please ensure you understand all terms and conditions before ANY purchase.
You MUST carefully examine ALL design/s dimensions, file formats and scale before any print or other production.
Please ensure you review all files & potential print limitations with your manufacturing or print house. Run quality samples & print test before ANY production of any kind. Some designs may have scale limitations, colour conversions from files to print will vary, as well as minor errors in the design can occur from time to time. 
Zonkt® will not be held liable for any errors at print.  
Requests for alternate file types, scale or colour alterations will result in additional charges. Please note we design in RGB unless advised prior to designing process beings (of which a colour palette is needed) and we DO NOT provide AI files nor do we create or use AI.
By ticking the box prior to purchase, you are agreeing to terms and acknowledging your understanding of these terms and processes. Where manual text entry is required (i.e made to order sizes) you are acknowledging you have reviewed the relevant size for that garment and selected the correct size for the said garment correctly. It is important to note garment alternations are not possible after the item is made. Zonkt will not be liable for errors made on entry or selection of incorrect sizes or any additional delays incurred due to customer input/selection errors. 
It is important to note. All designs are owned and retained by the artist (Kim Spiteri & Zonkt®).  
Copyright Retained © in accordance with Zonkt® – Registered Trademark 
All enquiries to zonktdesign@gmail.com
AFFILIATED LINKS 
AfterPay - Terms & Conditions please click here.
Casetify - Terms & Conditions please click here.

RETURNS + EXCHANGES

ZONKT® accepts refunds, exchanges or store credit on full priced items only.
Refunds accepted only on items that are deemed faulty or don't fit the size requirements, not due to change of mind.
Exchanges can only be made if the replacement item is available.
If replacement item is unavailable customer will be provided a store credit.
All items MUST be returned to ZONKT® in the original packaging and condition it was provided within 14 days of the purchase date. 
Returns, exchange or store credit are NOT provided on any item that is damaged or is deemed to have been worn or is the result of general wear and tear of the item, including not following the required care instructions. This also includes, but is not limited to, items with print irregularities, pilling or if the garment has been stretched in excess of its fabric  or stitch capacity.
Returns are NOT provided on ANY Downloadable products due to the digital nature of the product.
Shipping costs on any item is non-refundable & all shipping costs associated with returns or exchanges are at the expense of the customer.
For all Return or Exchanges processes, please ensure to contact ZONKT®️ prior to sending via zonktdesign@gmail.com

DISCOUNTS & PURCHASE PROCESSES

No products are NOT held in your cart or reserved. You MUST checkout to secure a product. Items can be taken from your cart if other consumers purchase a quantity stocked item before you. There is NOTHING that can done in regards to this process, it is solely a Shopify function and totally out of Zonkt's control.
Discounts relating to a specific product are detailed within the product page. You must review the details and condition associated with each discount and follow the requirements to redeem a relevant code/discount. No negotiations will be made if terms are not met.
Customers must ensure to review all product, terms, details and procedures into consideration before making any purchase. NO item will be replaced or refunded due to not reading the terms & condition properly.

IMAGE COPYRIGHT

All images and content (unless state otherwise) are the property of  Zonkt®
All product and art photographs are my own and or created by me or consent provided by original photographer.
No images or content is to be used from this site without prior consent my Zonkt®

PRIVACY POLICY 

Zonkt® may change this policy from time to time. Please be sure to check to ensure you are up to date with our current policies. This policy is effective from 11/02/2015.
We may collect the following information:
  • contact information including email address, phone numbers, residential and postal address.
  • demographic information such as postcode, preferences and interests.
  • other information relevant to customer surveys, giveaways and offers and order information through our blog shop.
We require this information to:
  • provide you with a better service
  • process  a purchase or non-purchase order
  • send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Your information is secure, in order to prevent un-authorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

VISUAL REPRESENTATION & QUALITY CONTROL

It's important to note that LCD screens vary and there may be minor differences in colour of the actual product to what you may view on your computer or mobile device.
Please take note products hand made. So take this into consideration at purchase. There can be minor size differences due to the handmade nature of the product. Each item is made by hand with utmost care, however there will be the occasion loose thread (but solid seams) & if velvet used, residual velvet fluff present on a new garment (this will disappear on 1st wash).
Also marker lines can be present on the inside / not printed side of a garments as a result of the cutting process. Although rare, this is only present on the inside of the garment and in NO anyway damage the integrity of the garment nor show on the exterior of the garment. Each garment is checked prior to sending to ensure it has been well constructed and is of high quality by Kim herself.
Pattern placement will vary on each product and will not be identical to photo's take. 
Printing of fabric can alter the gradient alignment of fabric and although the print, quality and structure of the fabric is sound, with any minor misalignment at print. This can give the illusion that the item is misaligned by creation. This minor misalignment at print, doesn't fault the product in its use or functionality. This is not deemed a fault but an unavoidable rare occurrence of handmade print production when using extremely delicate fabrics. 
All garments are printed using a sublimation dye using water solvable inks by Australian printing houses. On occasion fabric printing can demonstrate minor irregularities as a result of the production, these irregularities are minor and can not be avoided and not deemed a fault in the product.  

Copyright Retained © in accordance with Zonkt® – Registered Trademark